Frequently asked questions

Search by specialty, doctor name, symptom or hospital, choose a location and consultation type (clinic, video, phone or home visit), pick a time and confirm. You will receive a booking number starting with SH-.

Yes. Add family members under Account → Family, then select them during booking. Their records stay separate from yours.

Ten minutes. If payment is not completed in that time the slot is released to other patients.

Card payments online, or cash at the clinic where the provider allows it. Insurance details can be attached so the clinic can verify coverage.

Each doctor sets a cancellation cut-off (typically 12–48 hours before the visit). Cancellations before the cut-off are refunded in full to the original payment method within 5–10 business days.

A phone, tablet or computer with a camera, a stable internet connection and a quiet place. The waiting room opens 15 minutes before your appointment.

You, and the doctors you have an appointment relationship with. Every access to a record is logged. You can grant or revoke access to uploaded files at any time.